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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rose Warner

February 1, 2025

5  out of  5
rating by Rose Warner
"I have my home and auto insurance with the Nancy Pipinich office and have been with them for 33 years. I had two other carriers prior to this office and was not impressed with either one. Nancy's office staff are always available to thoroughly answer all of my questions and do it in a friendly manner. I never feel like I am taking too much of their time. When I have a claim it is always handled promptly. Their professionalism, courteousness and friendliness is why I am a loyal State Farm customer with the Nancy Pipinich office."
We responded:
"Rose, you are intrepid. When we see it snow, we know that you are out plowing your driveway! Thank you for this 5 Star Review. It means a lot to us to know that we are still getting the job done for you after all these years. -- Nancy"
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Brittany Lounsbury

January 29, 2025

5  out of  5
rating by Brittany Lounsbury
"I've been using Nancy's agency for my renter's and auto insurance for several years and have always had good experiences! All the staff are friendly, quick to respond, and helpful when I have questions or need to request documents."
We responded:
"We always love hearing from you, Brittany. Hope you enjoy your new digs. Thank you for your kind words. -- Nancy"
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barb Johnson

January 28, 2025

5  out of  5
rating by barb Johnson
"We love the service and attention we receive from the Pipinich team. Always quick to follow up and always so personable."
We responded:
"Congrats on your retirement, Barb! Becky enjoyed talking over Medicare and retirement related options with you. There are a lot a changes to look forward to. Thank you for your kind words. -- Nancy"
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Nicholi from Wytex & Co.

January 28, 2025

5  out of  5
rating by Nicholi from Wytex & Co.
"Nancy and her team are super stars! I love working with them for personal and business insurance. They provide the best customer service! Highly recommend working with Nancy Pipinich State Farm."
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Kim Cassese

January 25, 2025

5  out of  5
rating by Kim Cassese
"My partner has had this agency for decades and just had the best things to say. I reached Matthew and worked with him on a quote. The communication and friendliness has been top notch. I just recommended them to my friend last night! Reach out to this agency, you’ll be happy you did. Thank you! Kim"
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John T

January 25, 2025

5  out of  5
rating by John T
"Nancy is the best. My entire family and I have been with her for over 30 years (including 10+ years at my own residence). She deeply cares about you and will go the extra mile (and even talk to you on the phone for a long time explaining everything about the policies and coverage and has your best interest on options you could consider). We have coverage for our home, car and more and are so happy to be partnered with State Farm. Nancy and her staff, Becky, have been so polite and timely in answering all my questions, which gives me the utmost confidence that we are insured with the right company and team should anything ever happen. Thank you again Nancy and Becky, happy to be doing business with you!"
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David Nickel

January 25, 2025

5  out of  5
rating by David Nickel
"Natalie reviewed all our policies yesterday and answered all our questions. She was patient and explained nuances of the policies that I did not understand. Everyone in the office made it a pleasant experience for us."
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Ken K

January 24, 2025

5  out of  5
rating by Ken K
"I have recently been setting up insurance for new construction near the water. Natalie is very detail oriented and great to work with."
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Cathy Primeau

January 22, 2025

5  out of  5
rating by Cathy Primeau
"Wonderful customer service! Nancy has been highly responsive to our needs and concerns."
We responded:
"We are so glad you came to join us at the Nancy Pipinich State Farm Agency. Thank you for giving us the opportunity to help you be prepared for successfully navigating the unexpected. -- Nancy"
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Carlos-Daniel Ortiz

January 17, 2025

5  out of  5
rating by Carlos-Daniel Ortiz
"I recently had an exceptional experience with my State Farm agent Nancy Pipinich that truly deserves a 5-star review! From the moment I walked into the office, I was greeted warmly and treated with utmost professionalism. Nancy Pipinich took the time to understand my insurance needs, explaining all my options in a clear and concise manner. What impressed me the most was her dedication to finding the best coverage for my budget without compromising on quality. She was patient, knowledgeable, and attentive to every detail. Thanks to her expert guidance, I feel completely secure with my insurance plan. I highly recommend my State Farm agent Nancy Pipinich to anyone seeking reliable and friendly service!"
We responded:
"We all felt so much taller and better looking after reading your review, gentlemen! Thank you!!! What a great father-and-son duo. You are so much fun that we miss you when it is time to leave. Thank you for trusting us with your family's insurance and financial needs for these many years. It is an honor to be your insurance family. Thank you for your kind words and 5-star rating. --Nancy "
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Phyllis Johnson

January 17, 2025

5  out of  5
rating by Phyllis Johnson
"We’ve been with State Farm for almost 40 years with coverage on our cars and home and now our son’s first car. Nancy and her staff are exemplary — knowledgeable, friendly, easy to work with. Always go the extra mile to give us the best rates possible. It is really nice when you don’t dread calling your insurance agent!"
We responded:
"Leave it to you, Phyllis, to warm our hearts with your kind words! Thank you for taking the time to review us on Google and for giving us 5 stars. -- Nancy"
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Phillip Greene

January 17, 2025

5  out of  5
rating by Phillip Greene
"I've worked with Nancy and her team for the last 20 years, and it's always been a great experience. Quick to respond and informative when we have questions. Thank you"
We responded:
"You are a man who is easy to please, Phillip. We love helping you out or answering questions when you need us. It's what we do! Thank you for sharing your thoughts in this review. -- Nancy"
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Dave Prevedel

January 16, 2025

5  out of  5
rating by Dave Prevedel
"Can't say enough about their quick responses and great customer service. If you aren't one of their customers you are missing out"
We responded:
"Getting back to our customers quickly is a priority for us--after all, the kinds of things our customers need are often things that cannot wait! Thank you, Dave, for reviewing our agency on Google. "
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Mimi Henderson

January 16, 2025

4  out of  5
rating by Mimi Henderson
"I've been with Nancy's office for 18 years. I've always been impressed with her service. HOWEVER: I almost switched agencies after interacting with one of her agents, Matt (I think). Unfortunately, my experience was far from satisfactory. While explaining the policy, the agent's tone was condescending and came across as derogatory, which made the conversation uncomfortable and unprofessional. I expect clear, respectful communication when discussing something as important as insurance, but that was not the case here. To make matters worse, after consulting with another agent, Becky, I discovered that I could have been offered better options that would have saved me money. This lack of transparency and attentiveness to my best interests was disappointing. Luckily, I have had two more opportunities to work with Becky and had excellent experiences. She was incredibly thorough, ensuring my policy was up to date and making adjustments that saved me money. She took the time to explain all my options clearly and patiently, which helped me feel confident in the decisions I made. Her professionalism and genuine commitment to finding the best solution for me were truly refreshing. I highly recommend Becky to anyone looking for a knowledgeable and reliable insurance agent who puts their clients first."
We responded:
"Thank you, Mimi, for taking time to talk to me about your experience with my office. I am so grateful that you had a wonderful meeting with Becky, and that all of your concerns were addressed. The previous interaction you recounted to me was so disappointing. As a team, we strive to deliver a first-rate customer experience. When one of us fails to deliver, it is a blow to each one of us. With your feedback, we are working together to make sure your unfortunate experience is never repeated. Thank you for your grace in the situation. We love working with you and value you as part of our State Farm family. --Nancy"
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Shreya Roy

January 10, 2025

5  out of  5
rating by Shreya Roy
"Love working with Nancy!! thank you for making Washington feel like home!!"
We responded:
"Shreya, you changed our world by introducing us to Biryani rice and brought a taste of your world to us! You are now part of the family. We love working with you too. Thank you for giving us 5 Stars. --Nancy"
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Linda Parks

January 10, 2025

5  out of  5
rating by Linda Parks
"No matter what the question, Matthew and Nancy are always willing to help me find the best price and coverage I can afford. It's been a pleasure knowing then for over 30 years."
We responded:
"Thank you, Linda, for your kind review. We love working with you and are always happy to answer your questions and address your concerns. --Nancy "
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John C

January 2, 2025

5  out of  5
rating by John C
"Lisa Vaugh and all the others are terrific. In this age of electronic communication Lisa and the Pipinich office respond quickly and politely. Too many of the vendors out there (esp cell phone carriers) are hard to contact and slow to respond. I thank you for your service, so much appreciated."
We responded:
"Thank you, John! I am thrilled you enjoyed working with Lisa and the rest of the team and am happy you enjoyed our high level of customer service including our fast response times! If you have questions, please don’t hesitate to reach out. – Nancy"
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John Shinner

November 4, 2024

5  out of  5
rating by John Shinner
"I have a great experience working with Becky in Nancy's office. She helped me save a lot of money on my home and auto policies and the service has been awesome. Really glad I reached out to Nancy Pipinich's office."
We responded:
"Becky enjoyed working with you to build your protection plan. And it never hurts to save some money! We are honored that you have chosen to work with us. Welcome to the Nancy Pipinich Agency"
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Mark Gonder

October 31, 2024

5  out of  5
rating by Mark Gonder
"We have been with Pipinitch Insurance State Farm for about 40 years. Always responsive and responsible to our multiple insurance needs. Mark & Priscilla Gonder. Deer Park, WA"
We responded:
"We so appreciate you and your wonderful family being part of our State Farm family. Thank you for taking the time to give us five stars. We are committed to continuing to earn them! -- Nancy"
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David Lentz

September 18, 2024

5  out of  5
rating by David Lentz
"Natalie is awesome! She is always friendly, courteous and gives us options with any policy circumstances that need addressing. Thank you so much!"
We responded:
"We’re thrilled to hear that Natalie consistently provides you with friendly and thoughtful service, David. Thank you for being a Natalie fan and for taking the time to cheer her on with your kind review! -Nancy"
Profile photo of Steve Hamilton

Steve Hamilton

September 6, 2024

5  out of  5
rating by Steve Hamilton
"Years ago we had all of our insurance with Nancy Pipinich's State Farm Insurance office. I thought we might be able to save some money a while back, so we switched carriers. Bad move. Our current carrier (Nationwide) is going out of business (bankruptcy) and is no longer renewing policies. I turned back to Nancy's office. I sent in a request and was contacted by Natalie Hamilton (no relation). I just got back from meeting with Natalie for an hour. She was SO thorough in explaining everything to me. We went over all of the policies for which she was quoting us a premium and she answered all of my questions. Come to find out, we were paying Nationwide for some coverage that did not make sense to her. Natalie also recommended areas where we could cut our costs. Our costs will go up this year, as will most everyone's. I knew that going in. However, the level of professionalism shown by Natalie was above and beyond and I am glad I made the call. Whether you are just shopping around for a quote, or want to purchase insurance right now, you can't go wrong by contacting Nancy Pipinich's office (in general) and specifically Natalie Hamilton."
We responded:
"Thank you for giving us the opportunity to work with you again, Steve! And we are so glad that you enjoyed your experience with Natalie. It is important to us that you understand what you are buying with your hard-earned insurance dollars, and that your plan protects everyone and everything you love!"
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Valerie Barlow

September 4, 2024

5  out of  5
rating by Valerie Barlow
"Great experience working with Becky at this office. I am so happy I switched to State Farm. Thank you!"
We responded:
"And it all started with a chance meeting on the street! Thank you, Valerie, for allowing us to review your insurance plan. We are thrilled that you had a great experience working with Becky, and we are so happy to welcome you to the Pipinich Agency."
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John Koch

August 2, 2024

5  out of  5
rating by John Koch
"Outstanding service. My insurance agent Natalie Hamilton was incredibly helpful in connecting me the the right policy/agent for my current needs. Way above and beyond service oriented agent."
We responded:
"It was our pleasure to help you, John. We at the Nancy Pipinich State Farm Agency love our work and the opportunity to make life a little easier for our current and future fabulous customers. We agree--Natalie is a five-star superstar! -- Nancy"
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Alex Foos

July 17, 2024

5  out of  5
rating by Alex Foos
"We have worked with Nancy's team for over three years now and have nothing but good things to share about her staff. They are both well-educated on the various options available to customers and are responsive whenever we have a clarifying question about our bill. I'd like to specifically mention Natalie Hamilton as a trusted partner. Well done! We intend to stay on with these guys for the foreseeable future."
We responded:
"Thank you, Alex, for sharing your wonderful experience with our team over the past three years! We're glad to hear we've been responsive and knowledgeable, particularly Natalie. We're delighted to have earned your support and look forward to continuing our collaboration for many years! -Nancy"
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Andrew Darazs

June 27, 2024

5  out of  5
rating by Andrew Darazs
"Super friendly and helpfull! Hard to find these day.. That's why ive been with them for so many years."
We responded:
"It is always a pleasure to work with you, Andrew. We truly appreciate your business and look forward to our next conversation -- Nancy"